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Customers
Customer care and commitment.
In addition to our reliable
operations, our Customer Service Program
is reflected in other ways:
24 hour availability/round-the-clock
customer service. If any component in your system needs repair,
Diamond Communications, Inc. (DCI)
dispatches a trained technician immediately, day or night, 24 hours
a day, 365 days a year.
Professional, highly trained, skilled and trustworthy people. DCI personnel are some of the finest in the industry. Because they are professionals, you are assured of prompt, clean and courteous service. All technicians, dispatchers, and response personnel have passed our rigorous pre-employment screening.
Excellent working relationships with community agencies. DCI works closely with each community's fire and law enforcement agencies in protecting your home or business from burglary and fire. In addition, we are fully licensed by appropriate government agencies.
DCI’s Operations
Since 1978, Diamond Communications, Inc. has provided security and fire alarms systems. DCI’s communications, dispatch and service operations include:
- A highly trained staff, and sophisticated computer hardware and software systems.
- A complete power back-up system that can be up and running within seconds in the event of utility company power failure.
Regulation and compliance
As a provider of security and fire alarm systems, Diamond Communications, Inc. must meet many rigorous industry standards, such as those of Underwriter’s Laboratories, Inc. DCI is listed in the following U. L. Certificate of Service Categories:
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File - Volume No. |
CCN |
Listing Category |
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S6396 |
UUFX |
Fire Alarm Service-Local Company |
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S4635 |
UUJS |
Local, Auxiliary, Remote Station and Proprietary |
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DIAMOND COMMUNICATIONS, INC.
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PO.
Box 328, Madera, California 93639
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